• 1227 - L2 Application Support

Industry Banking / Financial Services / Broking
Location North East Pasir Ris
Experience Range 3 - 6 Years
Open

Functional Information Technology
Job Description
About Us
We help transform companies using intelligent solutions that ship worldwide. AspireNxt is a leading IT Solutions provider with clients across India and South-East Asia. We work fast, smart, and in sync with our clients helping them achieve more across digital transformation, cloud, and workplace transformation.
Roles and Responsibility

 

• Performing all run activities in respect of CA-CIB process, ensuring: – SLA and priorities are respected – Appropriate reaction, in line with the severity of an incident or escalation. – CA-CIB process are dully followed (change, incident, problem management). – Troubleshooting is performed, and a full root cause analysis is performed to understand the origin of an issue

• Handling escalation on actions from Production Engineers Level 1 (incident, request, change) – Escalates to your Service Manager when needed – Collaborate between various teams

• Continuous improvement of service – Propose improvement and solution to reduce repetitive tasks

• Managing knowledge within the team – Share the knowledge within AS teams – Liaise with development and support teams to grab more knowledge – Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…). – Act as global coordinator main events. – Review of major releases roadmaps – Ensure post checks are documented, performed and report is shared

As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks. There are 3 shifts:

Morning: from 7am to 4pm

Afternoon: from 2pm to 11pm (day light saving season: from 3pm to 12am)

Night: from 5pm to 2am (day light saving season: from 6pm to 3am)

 

Qualifications and Profile

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional and No functional skills required.

Experience in a banking environment in obviously a plus. Technical and Knowledge on Unix with experience in scripting and automation.

Basic Knowledge on Windows scripting, Active directory and Knowledge on Windows administration - basics and Knowledge on Network fundamentals.

MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage) and [preferred] CFT – Theoretical/Basic knowledge and [preferred] EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore and [preferred] Basic database knowledge with ability to query, write commands and automate scripts.

 

Other Professional Skills and Mind-set and ITIL best practices knowledge is expected and Language: English fluent and Proactive mindset and flexibility.

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